Island Rituals Shipping Policy | Delivery Information

1. Processing & Shipping Estimates

Order Processing Time

1–2 business days

Estimated Delivery Time

3–9 business days (depending on location)

Distribution Center

All orders are shipped from Island Rituals' official distribution center

Please note: Processing time does not include weekends or public holidays. Your order will be carefully prepared and quality-checked before shipping.

2. Shipment Tracking

A tracking number will be sent to your email once your package has been dispatched.

Check Your Email

Look for the shipping confirmation email with your tracking number

Track Your Package

Use the tracking number on the courier's website to monitor your delivery status

Receive Your Order

Ensure someone is available to receive the package at the delivery address

3. Shipping Costs

We may collect the following data when you use our website:

STANDARD SHIPPING

Rates vary by location

Calculated at checkout

FREE SHIPPING

PROMO

May apply from time to time

Subject to terms displayed on website

Keep an eye on our website and newsletter for free shipping promotions and special offers!

4. Package Liability

After the package is handed over to the courier:

Risk Transfer

The risk of damage or loss transfers to the shipping carrier

Our Support

Island Rituals will assist with the claims process with the courier if necessary

Report Issues Immediately

If you notice any damage to your package upon delivery, please contact us at hello@islandrituals.co.id within 48 hours.

5. Incomplete Address / Failed Delivery

If a package fails to be delivered due to an incomplete address or if the customer does not receive the package:

Please ensure your shipping address is complete and accurate.

Reshipment can be arranged with a new shipping fee

Refunds do not apply for delivery failures due to address errors

ADDRESS REQUIREMENTS:

Full recipient name

Complete street address

City and postal code

Active phone number

6. Shipping Support

For any questions or concerns regarding your shipment, please don't hesitate to reach out to our customer support team.

Contact us at:
hello@islandrituals.co.id